What We Do

“DIVERSITY BY DESIGN”

CREATING COMMUNITIES INSTEAD OF TEAMS
IT’S NOT ABOUT THE MONEY…

For years we have been studying the cause and effect of how companies “hire and train” to retain employees, create numerous benefit programs, provide bonus structures, retain external consultants or internal HR departments to develop teams, and painfully move to providing healthcare options for all line staff; yet still experience extraordinary turnover in staff.

We began experimenting with a different approach to how employees are treated in the workplace, without initially looking to an outcome around employee retention, but rather creating communities in newly- opening restaurants, to foster more openness in the groups we helped create, a more respectful environment in which to work, and from a business standpoint, create a better customer experience by decreasing the time required for a newly trained staff to be said to have achieved the look and feel (from a customer standpoint) of a mature restaurant operation.

To our surprise, a year later, and then in subsequent years, the decrease in turnover (both in line staff and line managers) was markedly less than industry averages, and exit interviews with employees who left showed that exiting employees were most often not leaving for reasons generated by the work environment.

The work we do in our “Diversity by Design” program assists in fostering communities and creating relationships that help support the connection of people from different cultures, of all descriptions.

The process encourages people coming to see “others” as people who are there hearing them and supporting them to become what has been described by some sociologists as “organizational citizens”, a behavior we have found in our work to be a component of creating communities in individual restaurants.

In a world of competition and estrangement, what employees want is to feel “part of” and to feel that they “belong”. Our work with the “Diversity by Design” model has shown us that an investment in creating communities in restaurants provides both fiscal benefits and improved customer satisfaction far beyond the benefit programs currently viewed as the answer to the ongoing question about how to decelerate the turnover of employees in the hospitality industry.

 

BOARD INTERVENTIONS  •  BUILDING TEAMS • COACHING

COMMUNITY BUILDING • DIVERSITY MODELING •  STORY TELLING

 

"Nosce Te Ipsum"

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